Legal · Acceptable Use

Acceptable Use

What Relentu may and may not be used for — and what happens when someone reports a breach.

§ 1. Scope

This Acceptable Use Policy sets out what may and may not be done on Relentu.
It forms an integral part of the Terms of Service; accepting the Terms is acceptance of this policy. A term defined in the Terms has the same meaning here.
It applies to everyone — Providers, Recipients, and anyone a Provider invites into a Session.

Relentu is a tool for delivering one-to-one lessons, tutoring and coaching Sessions between an independent Provider and their own Recipients.
It is not a marketplace, not a social network, and not a place to meet strangers. Everything below follows from that.

A User may not upload, send, share or display: a) content that is unlawful under Polish or EU law, or under the law of the place where that User or another participant is; b) sexual or adult content of any kind, including under a "coaching" or "consulting" framing. Relentu is used by children and verifies nobody's age, so no part of it may be used for adult material; c) any sexualised depiction of a minor. There is no exception to this, and it is the one category reported to the authorities rather than merely removed; d) material that harasses, threatens, degrades, or incites hatred or violence against a person or a group; e) content impersonating another person, or presenting a qualification, licence or accreditation the User does not hold; f) teaching materials the User has no right to distribute — scanned textbooks, workbooks, exam papers, or any other work whose copyright belongs to someone else. Using such a work in a lesson is a matter between that User and the rights holder; uploading it to Relentu makes it the Operator's problem too, and it is the most common reason a service of this kind receives a takedown notice; g) malware, or anything designed to disrupt a device, an account or the platform, or to gain unauthorised access to one.

A User may not: a) use Relentu to meet, court or pursue anyone romantically, or to solicit personal contact from a Recipient; b) move a Recipient off the platform in order to bypass a Provider's arrangement with that Recipient's Guardian; c) send unsolicited bulk invitations or advertising through the invitation, chat or booking features; d) attempt to access an account, Session, notebook or file that was not shared with them; e) probe, scan or test the platform's security, or automate access to it, save with the Operator's prior written permission; f) publish the content of a Session — a Recipient's work, a recap, a notebook entry, a screenshot — outside the connection it belongs to, without the other party's agreement and, where the Recipient is under the age of 18, that of their Guardian.

Relentu is addressed to adults. A child uses it through their Guardian, or under a Provider's arrangement with that Guardian (Terms § 7).
A Provider teaching a person under the age of 18 is responsible for obtaining that person's Guardian's consent, including consent to the processing of that person's personal data.
A Provider may not ask a person under the age of 18 for personal contact details or private messaging handles, or to meet outside a lesson.
A Guardian may write to privacy@relentu.com about any data concerning their child, and to legal@relentu.com about anything on this page.

The Service does not record audio or video. A Session is transmitted directly between the participants' devices, and where a direct connection is impossible the transmission is relayed encrypted, without the Operator having access to its content.
Recording by a participant, including a screen recording, requires the prior agreement of every other participant, and where a participant is under the age of 18, that of their Guardian. This is separate from, and additional to, whatever the law of a participant's own country requires about recording a person's image or voice.
One consequence is worth stating plainly: the Operator cannot see what happens in a Session. There is no copy on the Operator's side and no way to look, during or afterwards. Where something in a live Session breaks this policy, the Operator learns of it only because a participant says so — and can act on it only where there is something to examine, such as a screenshot or a recording made with the agreement described in ust. 2.

An account is personal. A Provider Subscription covers one Provider; several people may not teach through one account.
The Account Holder is responsible for what happens through their account. Passwords must not be shared, and suspected use by another person is reported to legal@relentu.com.
An account may not be created to evade an earlier decision of the Operator concerning that person.

Where a person believes content on Relentu is unlawful or breaks this policy, they may notify the Operator at legal@relentu.com, stating: a) a link or other precise indication of where the content is; b) why they believe it is unlawful or in breach; c) how to reach them, where they want an answer — a notification may be made anonymously where it concerns an offence against a child; d) a confirmation that what they state is accurate and complete to the best of their knowledge.
The Operator confirms receipt of every notification that reaches it with a return address, and assesses each one. This is the notice-and-action mechanism required by art. 16 of Regulation (EU) 2022/2065.

A notification is not a verdict. The Operator reads it and forms its own view. Notifications are sometimes mistaken, and sometimes come from a person with an interest in the outcome; being the subject of one is not, by itself, a finding.
Where the Operator concludes that something does break this policy or the law, the ordinary course is: a) the Operator writes to the Account Holder, stating what it found and why, and allows seven (7) days to remove the content or stop the conduct; b) where the matter is not resolved within that period, the Operator may suspend the account.
Where a child's safety is involved the Operator acts immediately and reports the matter to the authorities, without the period in ust. 2.
The Operator tells the affected User what it decided and why, unless prohibited by law, and that User may reply to dispute it. Measures are applied proportionately: a first misunderstanding is not treated as a deliberate abuse.

The Operator may update this policy as the product changes or as the law requires.
The version in force and the date it took effect are displayed on this page.
Because this policy forms part of the Terms, a change to it material enough to require acceptance reaches the reader through the banner that announces a change to the Terms.
This policy is effective as of 2026-08-01.